[Pdf] VSSUT TQM Notes – Total Quality Management Notes PDF Free Download

TQM Notes Pdf – Here you can get lecture notes of Total Quality Management Notes pdf with unit wise topics. Here we have listed different units wise downloadable links of Total Quality Management Notes where you can click to download respectively.

Here you can download the free lecture Notes of Total Quality Management Notes Pdf – TQM Notes Pdf materials with multiple file links to download.Total Quality Management Notes Pdf – TQM Notes Pdf starts with the topics Benefits of TQM-Leadership, Strategic Planning- Customer Satisfaction-Customer perception of Quality-service Quality, Management Tools.

Total Quality Management Notes, Total Quality Management pdf, TQM pdf, TQM Notes, Total Quality Management Notes pdf free download
Total Quality Management Notes, Total Quality Management pdf, TQM pdf, TQM Notes, Total Quality Management Notes pdf free download

Total Quality Management Notes Pdf – TQM Notes Pdf

Please find the download links of Total Quality Management are listed below:

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Total Quality Management Notes Pdf – TQM Notes Pdf

Note :- These notes are according to the R09 Syllabus book of JNTU.In R13 and R15,8-units of R09 syllabus are combined into 5-units in R13 and R15 syllabus. If you have any doubts please refer to the JNTU Syllabus Book.

UNIT – 1

Principles and Practices-I: Introduction,- Gurus of TQM,- Historic Review,- Benefits of TQM-Leadership, characteristics of Quality leaders.-The Deming Philosophy-Quality councils-Strategic Planning- Customer Satisfaction-Customer perception of Quality-service Quality,-Customer Retention- Employee Involvement- Employee survey-Empowerment-Gain sharing-Performance Appraisal.

UNIT-2

Principles and Practices-II: Continuous Process Improvement,- the Juran trilogy,- The PDCA Cycle-Kaizen- Reengineering. Supplier Partnership- Partnering- Sourcing-Supplier Selection-Supplier rating-Performance Measures-Basic concept- Strategy-Quality cost- Benchmarking- reasons for bench marking-Process- Understanding current performance-Pitfalls and criticism of benchmarking.

UNIT – 3

Tools and Techniques-I: Information Technology-Computers and the quality functions-Information quality Issues-Quality management System-Benefits of ISO registration-ISO 9000 series Standards-Internal Audits. Environmental Management System-ISO 14000 series-Benefits of EMS- Relation to Healthy and safety-Quality Function Deployment-The voice of the Customer- Building a House of Quality-QFD Process.

Total Quality Management Pdf Notes – TQM Pdf Notes

UNIT-4

Tools and Techniques-II: Quality by Design- Benefits-Communication Model- Failure Mode and Effective Analysis-Failure Rate, FMEA Documentation-The process of FMEA Documentation-Product liability-Proof and Expert Witness. Total Productive Maintenance- promoting the Philosophy and Training-Improvements and needs- Autonomous Workgroups.

UNIT-5

Management Tools: Management Tools,-Introduction-Forced field Analysis- Tree diagram- Process decision Program Chart-Statistical Process Control-Cause and Effect diagram-Histogram-state of control – Process Capability- Experimental Design- Hypothesis-Orthogonal Design-Two factors and Full factors-Quality Strategy for Indian Industries-Quality Management in India.

Reference – Total Quality Management Notes – TQM notes pdf – TQM pdf notes – TQM Pdf

1.Howard S Gilton, Alan J Oppenheim: Quality Management, TMH, 2008.
2.Dale H.Besterfeild, Carlon Besterfeild: Total Quality Management, Pearson Education, 2008
3.Sridhara that: Total Quality Management Texts and Cases, Himalaya, 2009.
4.Shailendra Nigam: Total Quality Management, Excel, 2009
5.Kanishka Bedi: Quality Management, Oxford, 2008.
6.James R.Evans, M.Lindsay: The Management and Control Of Quality Cengage, 2009.
7.Pradeep V.Mehta: Introduction to Quality Assurance-New Age publication, 2008.
8.Divya Singhal: Implementing ISO 9001-2000, PHI, 2008

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